What We Do

What We Do

The Government sets rules and CICREB together with other agencies and authorities enforce them. We look at the safety standards for new and used goods, to outlaw deceptive packaging, requiired warnings, e.g on cigarattes, manfated warnings and full disclosure on all finance charges in consumer credit agreements, unit pricing on food products and other goods, control on labels of perishable goods and products, marking clearly the expiration dates of food stuffs and drugs, and laws on recycling and waste disposal.

We create awareness to consumers on products and services in the efforts to ensure their rights are respected, and through the same method we preserve the environment.

Consumer Protection

Consumers' rights are abused every single day, but together we can put an end to it and create a market where there is a healthy respect for the rights of all consumers.

Activities & Promotions

At CICREB, we together with our partners and other legislated bodies engage in a multi pronged approach to consumer rights protection requiring multiple actions, promotions and activities.

Recovery Programme

We recover all debts of all kinds from all sorts of areas. Banks, Corporations, financial institutions, Government, hire purchase providers, etc. all benefit from our integrity services.

Citations

Citations are a large part of our enforcement practice, we use them as deterents for consume rights abuse, and also as tools to ensure corrective action through punishement.

Inclusiveness

At CICREB we know that the struggle to end consumer rights abuse is not a one man job and as such work to ensure inclusion of all parties in the value chain and to make it easy for consumers to find the help they need, when they need it.

The Role of Government

The GOvernment hsa the responsibilty to protect consumers' rights and interests and does so through legislation and the actions of regulatory agencies and other authorities. With out a well oiled relationship our work would not be possible.

How you can help us

Just call at 0414-669-803 to report a bad product (toll free number coming soon!)

What to do when you recieve a Citation

  • #2
Pay the Citation amount
  • Check the back of the Citation for payment details
  • Or Contact us to contest it.

Quick Facts

More on What we do

Consumer Protection


In regulatory jurisdctions that provide for this(a list including most or all developed countries with free market economies) consumer protection is a group of laws and organisations designed to ensure the rights of consumers, as well as fair trade, competition and accurate information in the market place.

The laws are designed to prevent the businesses that engange in fraud or specified unfair practices from gaining an advantage over competitors. They may also provide additional protection for those most vulnerable in society.
Consumer protection laws are a form of government regulations that aim to protect the rights of consumers. For example, a govvernment may require businesses to disclose detailed information about products- particularly in areas where safety or public health is an issue, such as food.

Our Activities


• Making sure all goods imported and manufactured meet or exceed the standards of National Bureau of Standards. (NBS)
CICREB through a thorough research of Laws, is compiling compelling Laws to be adopted in the consutitution to help in the task of enforcing rules and regulations to pretect consumers.
• We offer trainings to the violators, and create awareness through our consumer school classes.
• We have serious point countdown scores (PCS)to those who receive our citations in the process of correcting the consumer abuse and bad business practice (BBP)
• Ensuring all goods imported in the country have paid taxes as required by the state.
• We take charge of ensuring consumers get credible customers, and customers meet credible services, e.g. Banks, financial institutions, and all companies that offer credit to their customers, banks, financial services vendors, land lords, need good customers in order to get quality delivery of services, and hence the consumer rights must be observed. We therefore code credit rating to consumers to make sure there is a balance between the service provider consumers to the served consumers.
• Consumers are our hope for development therefore we need to protect them
• We minimize loses and promote good sales and services
• We carry due diligence to all intending contractors to ensure our consumers get quality work and services in all areas, e.g. Infrastructure and the entire services the country needs.
• We verify all types of documents both local and international to ensure their authenticity.
• We control and prevent expired goods imported into the country; we do this work hand in hand with the other agencies charged to do such work, e.g. URA, NBS, NDA, etc. we do this only to protect consumers from getting the associated consequences of the abuse of their rights.
• We serve as the Central Point of Information (CPOI) reliably to get all you need to verify both Government or private information.
There is alot of malpractices in several countries in Africa; Uganda, Kenya, Tanzania etc. where other run-away criminals fidn a safe island to practice forgery, child/human trafficking, mineral counterfeiting, money laundering, etc. we assist or share intelligence with other legislated bodies to make sure both our local and international consumers don't fall prey to such activities.

Other Promotions


Consumer Intelligence, compliance and Recovery Bureau(CICAREB) as an incentive will be publishing a leading magazine quarterly to reward those who excel rendering quality goods and services to consumers. We do this by allowing them to advertise there in at a fee. This alone will be a promoting tool and a money generating section of the Bureau to continue fostering the integrity work.

The Recovery Programe


We recover all debts of all kind and from all areas. The government being the biggest consumer, we are the only authorized agency to collect debts of our consumers who might have supplied goods and services to promote the good being of the consumers and are not paid due to bad methods within the systems, or poor budget and considerations. We create good relationship between the two and we recover such debts saving the law suit costs and damaged relationship.

Banks, corporations, financial institutions, governments, hire purchase providers, etc. all benefit from our integrity services. No hardships of any kind consumers meet during this exercise.

We code credit and are able to access how credible consumers are and be able to advise clients on the best services or product they can offer.
• Our services extend both nationally and internationally. Therefore our clients are spread over the government institutions that govern the people. All ministries, corporations, departments, private institutions, health services, markets, in trade and manufacturing, schools, etc. and not limited to international practice.

Citations


We issue citations to violators as means to punish them not to repeat such an activity. The citation caries a value, nature of vioaltion, and sometimes could be a fix-it citation, or a warning. The citation at the back has instructions on what to do when you recieve it. Avoid citations by doing the right thing. Let us be responsible for whatever we do in the market place. Consumers deserve better, and its our responsibility to make sure they are protected.

Inclusiveness


Please, whenever you go out in the marketplace, be keen on what you are purchasing, violators will never tell you if an item has been tampered with, expired, or duplicated. You have the right to a service that is appropriate, make sure you get the quality services you deserve as a consumer. Always be vigilant and read the expiration dates. Some items especially consumables have neither dates of manufacture nor expiry dates. Please look for those whith clear labels and dates. Watch out for what you consumer for the sake of your health and save others by reporting any activities that in your eyes is bad.

The Role of Government


Government has the responsibility to protect consumer’s interests and does so through legislation and the actions of regulatory agencies.The regulatory agencies play a critical role in ensuring consumer rights. These agencies are NEMA,{EPA} NDA, FDA, GTC, UCC, CPSC, (consumer Products safety commission), KCCA,UNRA,UNBS etc.to mention but a few.

Consumer Intelligence, Compliance and Recovery Bureau (CICAREB) thereforefocus on consumer rights and corporate responsibility. Consumers have the right to accurate and full information, to safe products, to adequate product choices, to product that do not harm the environment, to services that are sufficient and offer quality products, etc.

*Consumers' rights have been violated in many ways and as such cause them discomfort, such violations are: abnormal prices, taxes, misrepresentation of products, expired and re labeled goods, duplicate materials and services, counterfeited products, under declaration, Banks and credit management, accounts abuse, neglect, forgery, bad debts, corruption among the implementers , lack of integrity and responsibility, laxity of service providers, health issues, public services, tenants and land lords, environmental protection abilities, conspiracy, etc.*

*Consumer Intelligence, Compliance and Recovery Bureau (CICAREB) in partnership with the government becomes an activist to protect our consumers, in all those mentioned areas to ensure there is safety and development of products and services. (The bridge to create a smooth relationship in the market place)*

*The government sets rules and CICAREB together with other agencies enforce them. We look at the safety standards for new and used goods, to outlaw the deceptive packaging, required warnings, e.g. on cigarettes, mandated warnings and full disclosure on all finance charges in consumer credits agreements, Unit pricing on food products and other goods, control on labels of perishable goods and products, marking clearly the expiration dates of food stuffs and drugs, and laws on recycling and waste disposals*

We create the awareness to consumers on products and services in the efforts to ensure their rights are respected, and through the same method we preserve our environment.

Consumer intelligence and activists’ agencies look at the proper control on the advertising of health claims, and awareness on labels on drugs, food packaging etc. to change the consumer behavior.

Consumerism is the protection of consumer’s rights by consumer groups, government agencies, and at times even the business organizations. The public policy representation of the consumer perspective, attempt to ensure the consumer’s rights to product safety, accurate information, sufficient choice, and clean environment.

We have the major spelt out five rights that have served as the basis for consumer protection.

1- The right to safety,
2- The right to information,
3- The right to choice
4- The right to be heard
5- The right to be a minority consumer without being disadvantaged.